Privacy policy

Privacy Policy

Mero School (“Mero School Nepal”, “us”, or “we”) is committed to protecting your personal information and your right to privacy. This Privacy Policy applies to, mero.school, our mobile application, and online services (collectively, our “Service” or “Site”), which are all owned and operated by Us.  For the purpose of this policy, “You” refers to the individual accessing or using the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable. 

This Privacy Policy describes Our policies and procedures on the collection, use and disclosure of Your information when You use the Service and tells You about Your privacy rights.

If you do not agree with our Privacy Policy or are under the age of 18 without parental permission, Please refrain from using our services. 


Personal information 

Personal Information refers to data about you that can be used to contact or individually identify you. We collect personal information through various means. Which includes:

 1. Voluntarily Collected

 You may voluntarily provide us information by doing the following:

  •  Contacting us:  You may contact us through Email or instant messaging like messenger. You may also contact us by commenting on our social media. If you do interact with us on a social media platform using your social media account, we will receive personal information about you such as your name, and gender i.e. all the information you have made public.  
  • Creating an account:  When you create an account with us, We may ask You to provide Us with certain personally identifiable information that can be used to contact or identify You, including but not limited to your name, email address, phone number and birthdate
  • If you register via your existing accounts like Facebook or Google or other social media, we may have access to certain profile             information. The profile information we receive may vary depending on the social media provider  concerned, but will often include your name, email address, profile picture as well as other information you choose to make public on such social media platforms.
  • When you make payment: When you make payment on this site, the transactions involving your payment information are processed by third parties and are subject to their privacy policies. We do not store any of the banking information that you provide to these payment processors.

 In addition, we may ask you for personal information at other times, such as when you contact our technical support team, send us an email, or otherwise communicate with Us, which you may give us voluntarily.  

 2. Collected Automatically

We automatically collect certain information that does not reveal Your specific identity, when You visit, use or navigate the Service. The information may include device and usage information, such as your IP address, browser and device characteristics, operating system, language preferences, device name, country, information about how and when You use Our Services and other technical information. 

The information is needed to maintain the security and operation of the Site and for our internal analytics and reporting purposes. We collect these information through various means such as:

  • Cookies: A cookie is a small file placed on Your Device. You can instruct Your browser to refuse all Cookies or to indicate when a Cookie is being sent. Unless you have adjusted Your browser setting so that it will refuse Cookies, our Service may use Cookies.

        The information we collect through cookies includes but is not limited to:

  •         Usage Data

        Usage Data may include information such as Your Device's IP address, browser type, the pages of our Site that You visit, the time and         date of Your visit, unique device identifiers and other diagnostic data.

        Our servers automatically collect these data, when you access or use our Services and which we record in log files. 

  • Our App

        We collect information when you use our app regarding your mobile device, push notification etc. When using our app we my collect         various information by requesting access. 

         We may request access or permission to certain features from your mobile device, including your mobile device's storage and social         media accounts (for registration purposes) and other features. If you wish to change our         access or permissions, you may do so in         your     device's settings.

        We may request to send you push notifications regarding your account or certain features of the App.

        This information is primarily needed to maintain the security and operation of our App, for troubleshooting and for our internal analytics         and reporting purposes.

3. Collected from other sources

 We may collect limited data from public databases, marketing partners, social media platforms, and other outside sources.

In order to enhance our ability to provide relevant marketing, offers and services to you and update our records, we may obtain information about you from other sources, such as public databases, marketing partners, affiliate programs, data providers, as well as from other third parties. 


Information usage 

 We use your collected personal information for purposes listed below:

  •  To create a unique account and log in: The log in details you voluntarily provide or link with your third-party account (such as your Google or Facebook account) will be used to create a unique account for you in our Site. 
  • To manage your accounts. We may use your information for the purposes of managing your account and keeping it in working order.
  • To contact You: We may use the information  to contact You by email, telephone calls, SMS, or mobile application's push notifications regarding updates or informative communications related to the services, including the security updates, service updates, new feature information, etc when necessary or reasonable for their implementation
  •   For safety reasons:  We may use your information for safety reasons such as to monitor and prevent fraudulent activities.
  •  To manage Your requests: To attend and manage Your requests and queries to Us and offer support to users. Also to provide technical support to you,
  •  To post testimonials. We post testimonials on our Services that may contain personal information. Prior to posting a testimonial, we will obtain your consent to use your name and the content of the testimonial.
  •  To respond to legal requests: If we receive a legal request, we may need to inspect the data we hold to determine how to respond.
  • Administer prize and competitions: We may use your information to administer prizes, competitions, contests, surveys etc when you elect to participate in them. 
  •   To send you marketing and promotional communications: We and/or our third-party marketing partners may use the personal information you send to us for our marketing purposes, if this is in accordance with your marketing preferences. 
  •   For other business purposes: We may use your information for other business purposes, such as data analysis, identifying usage trends, determining the effectiveness of our promotional campaigns and to evaluate and improve our Services, products, marketing and your experience. We may use and store this information in aggregated and anonymized form so that it is not associated with individual end users and does not include personal information. 

 We will not use identifiable personal information without your consent. 

We may share Your personal information in the following situations:

  • With your consent: We may disclose Your personal information for any other purpose with Your consent.
  •  With Service Providers: We may share Your personal information with Service Providers. This is to monitor and analyze the use of our Service, and to contact You
  • For business transfers: We may share or transfer Your personal information in connection with, or during negotiations of, any merger, sale of Company assets, financing, or acquisition of all or a portion of Our business to another company.
  • With business partners: We may share Your information with Our business partners to offer You certain products, services or promotions.
  • Business Interests: We may process your data when it is reasonably necessary to achieve our legitimate business interests.
  • Legal Obligations: We may disclose your information if required to do so by law or in order to comply with governmental requests, a judicial proceeding, or court order. We may disclose Your Personal Data in the good faith belief that such action is absolutely necessary.
  • Safety: We may disclose your information where we believe it is necessary to investigate, prevent, or take action regarding potential violations of our policies, suspected fraud, situations involving potential threats to the safety of any person and illegal activities in which we are involved.

Your consent to this Privacy Policy followed by Your submission of such information represents Your agreement to that transfer. We will take all steps reasonably necessary to ensure that Your data is treated securely and in accordance with this Privacy Policy and no transfer of Your Personal Data will take place to an organization or a country unless there are adequate controls in place including the security of Your data and other personal information.


Retention of information 

We will only keep your personal information for as long as it is necessary for the purposes set out in this privacy notice, unless a longer retention period is required or permitted by law (such as tax, accounting or other legal requirements) or to resolve disputes, and enforce our legal agreements and policies.

 No purpose in this notice will require us keeping your personal information for longer than needed past the termination of the user's account.


 Information Safety 

 We aim to protect your personal information through commercially acceptable systems and security measures that are designed to protect the security of any personal information we process. However, it is important to note that no electronic transmission over the Internet or information storage technology can be guaranteed to be 100% secure. So although we will do our best to protect your personal information, transmission of personal information to and from our Services, We cannot guarantee its absolute security.


Children's Privacy

Our Service does not address anyone under the age of 13. We do not knowingly collect personally identifiable information from anyone under the age of 13. If We become aware that We have collected Personal Data from anyone under the age of 13 without verification of parental consent, We take steps to remove that information from Our servers.


Third party Links 

The website may contain links and advertisements to third parties. Clicking on links may take you to sites outside our domain. We are not responsible for the privacy practices of other web sites. We encourage You to check the Privacy Policy of every Site you visit.  


Intellectual Property

You agree that the Site and the contents of the Site are protected by copyrights, trademarks, and all other similar proprietary rights and protections (collectively, the “IP Rights”) belonging to Meroschool, and that these IP Rights are valid and protected in all forms, media, technologies, existing now or here in after developed. The graphics, logos, page headers, button icons, scripts, videos, and service names appearing on the Website are protected trademarks, trade dress or other rights of Meroschool and may not be used in connection with any other product or service that is likely to cause confusion among customers, or in any manner that disparages or discredits Meroschool or the other owner of the rights.

Withdrawal or Removal of Features of the Service

We have the right to withdraw or remove features of the Service at any time, for any reason and without prior notice to you, with or without refunds or price adjustments, at Our sole discretion.  We have no obligation to update any information on our Site.

We cannot guarantee the Site will be available at all times. We may experience hardware, software, or other problems or need to perform maintenance related to the Site, resulting in interruptions, delays, or errors. We will not be liable to you or any third party for any interruptions, delays, modification, price change, suspension, or discontinuance of the Site.


Indemnification 

You agree to indemnify, defend and hold Us harmless from and against any and all suits, losses, claims, demands, liabilities, damages, costs and expenses (including reasonable legal fees and expenses) arising from or relating to:

Your use of the services.

Your breach of this Agreement or any representation, warranty or covenant made by you herein or therein; or

Your violation of any applicable law, statute, ordinance, regulation or any third party's rights, including but not limited to, copyright infringement, harm to a third party’s trademark or other intellectual property rights, or any claim of defamation, libel or slander.

This indemnification obligation survives any termination of this Agreement.


Changes to this Privacy Policy

We may update Our Privacy Policy from time to time. We will not be notifying You of any changes. You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.


Third party services

The app does use third party services that may collect information used to identify you.

Link to privacy policy of third party service providers used by the app

* Google Play Services

* Google Analytics for Firebase

* Firebase Crashlytics

* Facebook